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FREQUENTLY ASKED QUESTIONS

Below are some of the most frequently asked questions regarding our products and service

Q: Do you have a minimum order requirement?

A: If you are ordering in less than case lot quantities, there is a small minimum of $ 150.00.
If you order two or more cases in case lot quantities, We will waive the minimum.


Q: What is the length of time it takes to get an order once it is placed?

A: We normally ship case lot orders within two business days. Items requiring re-packing take an extra day.


Q: Is the order form secure?

A: Yes it is. Our web site uses Paypal as the shopping cart.


Q: How do I order?

A: Just click the add to cart button and you can check out at any time.

Q: Are your items Guaranteed?

A: Yes, we want you to be happy. If there is damaged or non working items, we will replace any merchandise or give you your money back. If you are not happy with what you have received, just return it within 15 days for a full merchandise refund (less shipping). We make every effort to represent all items honestly and clearly. We make a reasonable effort to check into branded items to insure they are real. We accept no liability beyond a full refund of the purchase price if something is not a true branded item.


Q: Do you have a print catalog?

A: Our goal is for all our customers to have access to a new and ever-changing selection of merchandise. We post new products every 7-10 days and we price our items to move. It would be impossible to keep a print catalog up to date. You can place your information on our confidential registration list by CLICKING HERE. You will be notified each time new merchandise is added and you will also receive case lot discount specials only offered to registered customers.


Q: Can I visit your warehouse?

A: Yes you can. We are only 35 minutes from the Atlanta Airport and 15 minutes off of Interstate 85. You MUST contact us to set up an appointment with one of our staff members to insure someone will be available. We are always on the go and do not man our facility for casual walk ins. We also request that you pre-order most of what you think you will want so we can have it ready for you. All warehouse orders are by the case, with a minimum of $1,000.00.


Q: Do you drop ship?

A: Yes we do drop ship by case lot quantities. Here's how it works.

Sell any items we have by the case lot and collect the money from your customer. Place an order with us and indicate in the comment section that it is to be drop shipped and provide the shipping name and address you need it to go to. We will send it out to your customer, placing your information in the return area of the UPS label. Your customer will never know where it came from. There are many places to sell on line, including auctions, free "For Sale" surplus postings, etc. You can copy any photos from our web site and use them as you would like.
Once you are set up as a drop-shipper with a credit card on file, you can skip the full order form and just e-mail us with the order and shipping address.

To figure shipping costs to your customers, just send us an e-mail requesting the weight of the case lot you are selling, then you can calculate shipping from the UPS on-line cost calculator at: http://wwwapps.ups.com/servlet/QCCServlet


put in our zip as the origin (30269) and the customers zip as the destination (the rest of the address does not need to be entered)

On the next page the settings are "Customer Counter" and "Your Packaging" then put the weight in (again the rest of the boxes should be left empty, they are within the default settings)

Q: Do you ship to Canada?

A: Yes, we Ship UPS Ground to Canada.


Q: Do you ship overseas?

A: We do have many customers that export our items. The only way we do this is for you to set up the transportation arrangements with a freight forwarder in the continental US and we will ship to them. There are many freight forwarding companies listed on the Internet but the best way to do it is find one within your country who has a base of operation in the US. When you arrange someone, just e-mail us with a list of products and quantities you would like. Include your freight forwarders US address, and we will quote you the product cost and shipping cost to your freight forwarder. We will also give you the total weight and pallet measurements so you can get a shipping quote from your freight forwarder.



If you have any other questions that were not answered here, please e-mail us at: info@wholesaledirectbiz.com

Again, thank you and we look forward to serving you.

Contact Us:

info@wholesaledirectbiz.com

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